Shipping Policy

Blissfulday Emporium currently delivers throughout South Africa.

For customers in SADC countries, we may be able to arrange delivery on request. Before placing your order, please contact us with your delivery address and contact details so that we can provide a customised shipping quotation and delivery arrangement.

Orders containing fragile items, such as our bridal party proposal boxes with wine, whisky, champagne or glassware, may be subject to specialised delivery arrangements to ensure they arrive safely.

We work with trusted courier and collection partners, including:

• PostNet to PostNet

• PostNet to Door

• PEP PAXI

• RAM Couriers

• The Courier Guy

• Aspire Couriers

The most suitable delivery option will be selected based on your location, parcel size and delivery requirements.

Once your order has been dispatched, you will receive a waybill or tracking number via email, allowing both you and Blissfulday Emporium to monitor the progress of your shipment.

Responsibility for the parcel transfers to the customer once it has been successfully delivered to the nominated address or collected from the selected collection point.

Please note that online orders are not available for in-person collection.

Shipping charges are calculated according to the delivery destination, parcel size and selected courier service.

Where applicable, shipping costs will either:

• be calculated automatically during checkout; or

• be quoted separately and added to your invoice before dispatch.

Customers are responsible for ensuring that all delivery information provided during checkout is complete and accurate.

If a parcel is returned, redirected or requires a second delivery attempt due to an incorrect or incomplete delivery address, any additional courier charges will be the responsibility of the customer.

We strive to dispatch all completed orders within our stated production timeframes.

While we work with reliable courier partners, delivery times cannot be guaranteed. Blissfulday Emporium cannot be held responsible for delays resulting from:

• courier operations;

• adverse weather conditions;

• public holidays;

• industrial action;

• high seasonal demand; or

• any other circumstances beyond our reasonable control.

Should your delivery experience any unexpected delays, we will gladly assist in tracking your shipment and keeping you informed of its progress.