Items over R2200 Free Delivery
Returns & Refund Policy
1. Our Returns Policy
Every Blissfulday Emporium order is custom designed and produced specifically for you. Because our products are personalised and made to your specifications, we do not accept returns, exchanges, or refunds for custom-made items unless the product is defective or an error has occurred on our part.
2. Custom-Made Products
All personalised and custom-made products are final sale.
Returns, exchanges, or refunds cannot be accepted for:
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Change of mind.
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Spelling, grammatical, or layout errors that were approved during the proofing process.
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Dissatisfaction resulting from low-resolution or poor-quality images supplied by the customer.
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Minor colour variations between digital screen displays and the final printed product that fall within normal commercial printing tolerances.
We strongly encourage every customer to carefully review all digital proofs before providing final approval, as production begins once approval has been received.
3. Manufacturing Defects
If your order arrives with a manufacturing defect or an error that is directly attributable to Blissfulday Emporium (such as missing pages, incorrect binding, significant print defects, or the incorrect product being supplied), please notify us within 48 hours of receiving your order.
To help us assess your claim, please include:
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Your order or invoice number.
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A description of the issue.
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Clear photographs showing the defect.
Claims submitted after this period may not qualify for assessment.
Where the issue is confirmed to be our responsibility, Blissfulday Emporium may, at its discretion:
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Reprint the affected product at no additional cost; or
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Provide a proportional store credit where a reprint is not practical.
Refunds will only be provided where required under applicable South African consumer protection legislation.
4. Contact Us
If you believe your order has a manufacturing defect or requires our attention, please contact us using these contact details:
info@blissfuldayemporium.co.za
Please quote your invoice number and including photographs of the issue.
Our team will review your claim promptly and work with you to reach a fair resolution.
We will respond within 48 hours of receiving the email
