Gold Monogram Wedding Vow Book Set

Production Time

Every Blissfulday Emporium product is thoughtfully designed and produced to order.

As each order is personalised, production takes up to 20 business days from the latest of the following:

• confirmation of your order and receipt of payment;
• approval of the final digital proof (where applicable); or
• receipt of print-ready artwork supplied by the client.

This timeframe allows for design, production, quality inspection, packaging, and preparation for dispatch.

Business days are Monday to Friday, excluding South African public holidays.

Please note: Production times may vary during peak periods, including wedding season and the festive period. Should any unexpected delays arise, we will keep you informed throughout the process.

Pre-designed products, ready-to-ship items, and digital templates may have shorter turnaround times, which will be indicated on the relevant product page.

Colour Accuracy

We take every reasonable step to ensure that the colours of your finished products closely reflect the approved design.

However, exact colour matching cannot be guaranteed due to factors including:

• differences in screen calibration and device settings;
• ambient lighting when viewing digital artwork;
• variations between digital displays and commercial printing processes; and
• the natural characteristics of different print materials, including paper, fabric, vinyl, and other substrates.

For these reasons, minor colour variations between the approved digital proof and the final printed product are considered normal and do not constitute a manufacturing defect.

Print Tolerances

Because each item is individually produced, minor variations may occur, including:

• slight differences in print placement;
• minor variations in colour density or shade; and
• natural variations in material texture or finish.

These are normal commercial printing tolerances and are not regarded as defects.

Material Availability

All orders are subject to the availability of paper stocks, apparel sizes and colours, packaging materials, and other production supplies.

If a selected material becomes unavailable after your order has been placed, Blissfulday Emporium will contact you to discuss one of the following options:

• a comparable substitute of similar quality;
• an extended production time-frame while stock is replenished; or
• a full refund for the affected item where no suitable alternative is available.

Custom-Made Products

Every Blissfulday Emporium order is custom designed and produced specifically for you.

As a result, all personalised and custom-made products are final sale. We do not accept returns, exchanges, or offer refunds for:

• Change of mind.
• Spelling, grammatical, or layout errors that were approved by the client during the proofing process.
• Dissatisfaction resulting from low-resolution or poor-quality images supplied by the client.
• Colour variations between digital screen displays and the final printed product, where these fall within normal commercial printing tolerances.

We encourage all clients to review their digital proofs carefully before providing final approval, as production begins once approval has been received.

Manufacturing Defects

If your order arrives with a manufacturing defect or an error that is directly attributable to Blissfulday Emporium (for example, missing pages, incorrect binding, significant print defects, or an incorrect product supplied), please notify us within 48 hours of receiving your order.

Your email should include:

• Your order or invoice number.
• A description of the issue.
• Clear photographs showing the defect.

Claims submitted after this period may not qualify for assessment.

Our Resolution

Once the issue has been reviewed and confirmed to be our responsibility, Blissfulday Emporium will, at its discretion:

• Reprint the affected product at no additional cost; or
• Provide a proportional store credit where a reprint is not practical.

Refunds will only be considered where required under applicable South African consumer protection legislation.

Contact Us

To report a defect or request assistance with your order, please contact us via the email address provided on our website, quoting your invoice number.

Delivery Areas

Blissfulday Emporium currently delivers throughout South Africa only.

For customers in SADC countries, we may be able to arrange delivery on request. Before placing your order, please email us with, delivery address, and contact details so that we can provide a customised shipping quotation and delivery arrangement.

Delivery Partners

Orders are shipped using trusted courier and collection services, including:

• PostNet to PostNet
• PostNet to Door
• PEP PAXI
• RAM Couriers

The most suitable delivery option will be selected based on your location, parcel size, and delivery requirements.

Order Tracking

Once your order has been dispatched, you will receive a waybill or tracking number via email. This allows both you and Blissfulday Emporium to monitor the progress of your shipment.

Responsibility for the parcel transfers to the customer once it has been successfully delivered to the nominated address or collected from the selected collection point.

Please note that online orders are not available for in-person collection.

Shipping Fees

Shipping charges are calculated according to the delivery destination, parcel size, and selected courier service.

Where applicable, shipping costs will either:

• be calculated automatically during checkout, or
• be quoted separately and added to your invoice before dispatch.

Customer Responsibility

Customers are responsible for ensuring that all delivery information provided during checkout is complete and accurate.

If a parcel is returned, redirected, or requires a second delivery attempt due to an incorrect or incomplete address, the customer will be responsible for any additional courier charges incurred.

Delivery Time-frames

We strive to dispatch all completed orders within our stated production timelines.

While we work with reliable courier partners, Blissfulday Emporium cannot be held responsible for delays caused by:

• courier operations,
• adverse weather conditions,
• public holidays,
• industrial action,
• high seasonal demand, or
• any other circumstances beyond our reasonable control.

We appreciate your patience and will gladly assist in tracking your shipment should any delays occur.

Custom-Made Products

Every Blissfulday Emporium order is custom designed and produced specifically for you.

As a result, all personalised and custom-made products are final sale. We do not accept returns, exchanges, or offer refunds for:

• Change of mind.
• Spelling, grammatical, or layout errors that were approved by the client during the proofing process.
• Dissatisfaction resulting from low-resolution or poor-quality images supplied by the client.
• Colour variations between digital screen displays and the final printed product, where these fall within normal commercial printing tolerances.

We encourage all clients to review their digital proofs carefully before providing final approval, as production begins once approval has been received.

Manufacturing Defects

If your order arrives with a manufacturing defect or an error that is directly attributable to Blissfulday Emporium (for example, missing pages, incorrect binding, significant print defects, or an incorrect product supplied), please notify us within 48 hours of receiving your order.

Your email should include:

• Your order or invoice number.
• A description of the issue.
• Clear photographs showing the defect.

Claims submitted after this period may not qualify for assessment.

Our Resolution

Once the issue has been reviewed and confirmed to be our responsibility, Blissfulday Emporium will, at its discretion:

• Reprint the affected product at no additional cost; or
• Provide a proportional store credit where a reprint is not practical.

Refunds will only be considered where required under applicable South African consumer protection legislation.

Contact Us

To report a defect or request assistance with your order, please contact us via the email address provided on our website, quoting your invoice number.

Personalised Wording

To ensure the highest quality finish, personalised text on our caps is limited to 15 characters, including spaces and punctuation.

Examples include:

• IN MY BRIDAL ERA
• IN MY FIANCÉ ERA
• BRIDESMAID
• GROOM
• MAKOTI

If you are unsure whether your wording will fit, please contact us before placing your order. We will gladly advise you on suitable options.

Made-to-Order Products

All personalised apparel and branded products are made to order and created specifically for you.

Please allow up to 20 business days for production from the date of payment confirmation and approval of your design (where applicable). Business days are Monday to Friday, excluding South African public holidays.

As every item is custom produced, we recommend placing your order well in advance of your celebration or event date.

Urgent Orders

If you require your order sooner, please contact us via WhatsApp before placing your order. While we cannot guarantee expedited production, we will do our best to accommodate your requested timeframe where possible.

Where time constraints do not allow for personalisation, we may offer the option of supplying the item without branding, subject to availability. This allows you to receive your order sooner should you wish to arrange the personalisation independently.