Groomsmen Boxes Proposal Box

Production Time

Every Blissfulday Emporium product is thoughtfully designed and produced to order.

As each order is personalised, production takes up to 20 business days from the latest of the following:

• confirmation of your order and receipt of payment;
• approval of the final digital proof (where applicable); or
• receipt of print-ready artwork supplied by the client.

This timeframe allows for design, production, quality inspection, packaging, and preparation for dispatch.

Business days are Monday to Friday, excluding South African public holidays.

Please note: Production times may vary during peak periods, including wedding season and the festive period. Should any unexpected delays arise, we will keep you informed throughout the process.

Pre-designed products, ready-to-ship items, and digital templates may have shorter turnaround times, which will be indicated on the relevant product page.

Colour Accuracy

We take every reasonable step to ensure that the colours of your finished products closely reflect the approved design.

However, exact colour matching cannot be guaranteed due to factors including:

• differences in screen calibration and device settings;
• ambient lighting when viewing digital artwork;
• variations between digital displays and commercial printing processes; and
• the natural characteristics of different print materials, including paper, fabric, vinyl, and other substrates.

For these reasons, minor colour variations between the approved digital proof and the final printed product are considered normal and do not constitute a manufacturing defect.

Print Tolerances

Because each item is individually produced, minor variations may occur, including:

• slight differences in print placement;
• minor variations in colour density or shade; and
• natural variations in material texture or finish.

These are normal commercial printing tolerances and are not regarded as defects.

Material Availability

All orders are subject to the availability of paper stocks, apparel sizes and colours, packaging materials, and other production supplies.

If a selected material becomes unavailable after your order has been placed, Blissfulday Emporium will contact you to discuss one of the following options:

• a comparable substitute of similar quality;
• an extended production timeframe while stock is replenished; or
• a full refund for the affected item where no suitable alternative is available.

Custom-Made Products

Every Blissfulday Emporium order is custom designed and produced specifically for you.

As a result, all personalised and custom-made products are final sale. We do not accept returns, exchanges, or offer refunds for:

• Change of mind.
• Spelling, grammatical, or layout errors that were approved by the client during the proofing process.
• Dissatisfaction resulting from low-resolution or poor-quality images supplied by the client.
• Colour variations between digital screen displays and the final printed product, where these fall within normal commercial printing tolerances.

We encourage all clients to review their digital proofs carefully before providing final approval, as production begins once approval has been received.

Manufacturing Defects

If your order arrives with a manufacturing defect or an error that is directly attributable to Blissfulday Emporium (for example, missing pages, incorrect binding, significant print defects, or an incorrect product supplied), please notify us within 48 hours of receiving your order.

Your email should include:

• Your order or invoice number.
• A description of the issue.
• Clear photographs showing the defect.

Claims submitted after this period may not qualify for assessment.

Our Resolution

Once the issue has been reviewed and confirmed to be our responsibility, Blissfulday Emporium will, at its discretion:

• Reprint the affected product at no additional cost; or
• Provide a proportional store credit where a reprint is not practical.

Refunds will only be considered where required under applicable South African consumer protection legislation.

Contact Us

To report a defect or request assistance with your order, please contact us via the email address provided on our website, quoting your invoice number.

Fragile Items

Our bridal party proposal boxes containing wine, whisky, champagne, glassware, or other fragile items are carefully packaged to minimise the risk of damage during transport.

To ensure your order arrives safely, these products are delivered using a dedicated courier or personal delivery service. Standard courier services may not be available for these items.

Delivery Areas

Fragile proposal boxes are currently available for delivery within South Africa only.

Delivery to remote areas or neighbouring SADC countries may be arranged on request and will be quoted separately.

Delivery Charges

As these items require specialised handling, delivery charges are calculated according to the delivery destination and the size of your order. A quotation will be provided before dispatch where necessary.

Inspection Upon Delivery

Please inspect your parcel upon delivery.

If the outer packaging shows obvious signs of significant damage, we recommend noting this with the courier before accepting the parcel.

Should any item arrive damaged, please notify Blissfulday Emporium within 24 hours of delivery and include:

• your order or invoice number;
• clear photographs of the outer packaging;
• photographs of the damaged item(s); and
• photographs of the internal packaging.

This information assists us in investigating the matter and arranging an appropriate resolution.

Alcohol Purchases

Alcoholic beverages are sold only as part of our curated gift boxes.

By placing an order containing alcohol, the purchaser confirms that both the purchaser and the intended recipient are 18 years of age or older, in accordance with South African law.

Proof of age may be requested upon delivery where required by the courier.

Delivery Attempts

An adult (18 years or older) must be available to accept delivery at the nominated address.

If no one is available to receive the parcel, additional delivery charges may apply for a subsequent delivery attempt.

Client Cancellations

As all Blissfulday Emporium products are custom designed and produced to order, cancellations are limited once work has commenced.

• Initial Payment: Once your order has been confirmed and payment has been received, the initial payment becomes non-refundable as it covers design work, consultation, artwork preparation, and administrative costs already incurred.
• After Design Approval: Once the final digital proof has been approved by the client and production has commenced, the order cannot be cancelled, and all amounts paid are non-refundable.

Cancellation by Blissfulday Emporium

Blissfulday Emporium reserves the right to cancel an order where it is reasonably necessary to do so, including but not limited to circumstances involving:

• the unavailability of materials or production resources;
• technical or production issues beyond our reasonable control;
• incorrect pricing or administrative errors;
• suspected fraudulent activity or unauthorised payment; or
• any other circumstance that prevents us from fulfilling the order to our expected quality standards.

Where we cancel an order before production has commenced, any payments received will be refunded in full.

If production has already commenced, we will communicate with the client regarding the work completed and any applicable refund or credit, in accordance with South African consumer protection legislation.

• IN MY BRIDAL ERA

• IN MY FIANCE' ERA

• BRIDEMAID

• GROOM

• MAKOTI

• etc. 

We will confirm through email and WhatsApp if there is any issue.